DNS Problems

[JaceyBoy]

Hello, I seem to have major dns problems, my laptop keeps disconnecting and saying failed to connect to dns, but also one of my Samsung Smart TV has done the same, I have used public dns settings which make it better but why shouldnt I be able to set to auto and it work?

[JaceyBoy]

DNS

[JaceyBoy]

I also notice our speed has dropped from 55mbps to 54.3mbps showing in the router menu, could it be a dodgy router that is to blame?

[JaceyBoy]

It seems as though the router is struggling with giving signal on 2.ghz and 5ghz

[Chris-TalkTalk]

You could try checking the router logs in the routers UI

Chris

[JaceyBoy]

Hi Michelle,

This is a device to router problem, not line I think, no I have no wired devices at all, is there anyway I can check for intrutions on the router? maybe there is some sort of virus attacking it?

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault and I can see 1 re-connection in the last 6 days. Can I just confirm, do you have any devices connected wired when this happens please?

Thanks

Michelle

[JaceyBoy]

Hello,

I am sorry to say that all my problems are back again, multiple disconnections from the router, smart tv's will not connect to it and also my cameras/phones etc, I do not know what is going on, could it be someone is trying to hack my router of some sorts? I have turned it off this morning for 30 mins and now back online but no doubt in a while it will go back to stopping connections again...

[Chris-TalkTalk]

That's great, thanks for letting us know 

Chris

[JaceyBoy]

Just an update, new router seems to have done the trick, sent old one back also....

[Michelle-TalkTalk]

Good afternoon,

Great, thanks for confirming 🙂

Michelle

[JaceyBoy]

Hello, new router arrived and up and running, will update after a few days

[Debbie-TalkTalk]

Hi JaceyBoy

I'm sorry to hear this.

I've ordered the replacement router and you should receive this within the next 24-48hrs.

Please let us know how you get on.

Thanks

Debbie

[JaceyBoy]

Back to square one I am afraid, smart tv has issues again with connection and same with PC & laptop, I think I need to try a new router please?

[Michelle-TalkTalk]

Good afternoon,

Ok thanks for confirming and please let us know if this does happen again and we can look into this further for you.

Thanks

Michelle

[JaceyBoy]

So far not too bad Michelle, maybe the network name and password change sorted things

[Michelle-TalkTalk]

Morning,

Thanks for the update. How has the connection been over the last 48hrs please?

Thanks

Michelle

[JaceyBoy]

Just an update, factory reset the router this morning, changed the network name and password, and it seems to be working ok at the moment, watch this space..

[JaceyBoy]

Chris or Debbie, 

we are having major connection problems with multiple tv’s and phones etc, I think the router has had it, can you send a new one please?

[JaceyBoy]

Chris, still having issues with the smart tv and dns, tv connects to router but cant get internet, then if I change dns to manual and public it works, what can be wrong?

[JaceyBoy]

Yes it is Chris