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Digital voice.

jenfedup
Participant
Private Message TalkTalk
Message 27 of 27

I have had my landline switched to digital voice today but there is nowhere on router to plug in phone.  So I now have no landline.

I spent 2 and half hours in chat this morning asking for a router with a phone socket and just got passed from department to department with agents who seemed unable to grasp what a phone socket is.  I am very annoyed.  I spent 3/4 of an hour queueing yesterday on phone to point out no phone socket and the agent then said a new one would be sent before switching.  This morning switch had happened and I have no phone.  The router is a black one with talk talk written on it.

IMG_20250311_114329066_BURST000_COVER_TOP.jpg

I just want someway of plugging phone in

Jennifer Cable
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26 REPLIES 26

Message 1 of 27

Hi

 

thats great news, thanks for confirming.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 27

My phone is now working!!!

Jennifer Cable

Message 3 of 27

There is a tone. And it's plugged into phone socket on router box. I've tried calling out on it, phone dials but doesn't connect.  Tried phoning the land line from mobile and it doesn't connect 

Jennifer Cable
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Message 4 of 27

Thanks. Just to confirm, the telephone is connected to the green telephone port on the router?

 

Is the line completely dead or is there a dial tone?

Chris

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jenfedup
Participant
Private Message TalkTalk
Message 5 of 27

Hi yes it's still not working and I unplugged everything over night.

Jennifer Cable
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Message 6 of 27

Thanks for trying that. Could you just confirm that it's still not working today and I'll ask our Future Fibre team to take a look

Thanks

Chris

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Message 7 of 27

Ok had it off 35 minutes. Still not working 

Jennifer Cable
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Message 8 of 27

Could you try switching the router and ONT off and leave them off for at least 30 minutes, then switch back on and retest


Chris

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jenfedup
Participant
Private Message TalkTalk
Message 9 of 27

Thank you. Unfortunately the phone is still not working. I have tried dialing from it and nothing happens. Likewise when I call it on a mobile nothing happens 

Jennifer Cable
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Message 10 of 27

Hi jenfedup,

 

The order is now showing complete so could you please retest and let us know how you get on

Chris

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Message 11 of 27

Hi jenfedup,

 

I'm sorry about this but the VoIP order is showing delayed. I'll check it again later to see if there's an update

 

Chris

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Message 12 of 27

@jenfedup, staff will catch up with this ASAP as the switch to VOIP probably needs activation at the Talktalk end, now that you have the right router for the phone.

 

Please return the previous router. If you don't have a prepaid returns bag, staff can send you one.

Gliwmaeden2, a fellow customer.
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jenfedup
Participant
Private Message TalkTalk
Message 13 of 27

Ok so I have a new box with a phone socket.  Internet is working. Phone is still not working. Can neither make or receive a call.   I am not happy. Had no phone since Tuesday.  Phone is not working on either copper line ( no dial tone) or on digital voice( dial tone but doesn't work)   help please!  No point going to live chat as they are useless 

Jennifer Cable
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Message 14 of 27

Thank you for sending the new box with a phone socket on, It just arrived and is all plugged in and internet is up and running.  Unfortunately my phone is still not working despite being plugged in!  it is making a purr noise when lifted but when I dial nothing happens!  its now not working on either the copper line or the box line.  any ideas please?  its just a normal landline phone.  

 

also do you want the old box back or can I dispose of it?

Jennifer Cable
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jenfedup
Participant
Private Message TalkTalk
Message 16 of 27

Thank you!

Jennifer Cable
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Message 17 of 27

I've checked the order again and it shows final price £0 so you shouldn't be charged, but as I've said, if you are we'll credit it back


Chris

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jenfedup
Participant
Private Message TalkTalk
Message 18 of 27

Also that email says full fibre only no mention of digital voice.  Please can you look into this.. I am utterly stressed out by this now and cannot afford random £30 I have not authorised going out.  My package should be fibre + digital voice currently at £27 a month.  I really do need this sorting 

Jennifer Cable
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Message 19 of 27

You shouldn't be charged, I'm not sure why you've received that email. If the charge appears on your bill let me know and I'll credit it back


Chris

jenfedup
Participant
Private Message TalkTalk
Message 20 of 27

Thank you.  I have however just had an email saying one off charge of £30 for WiFi hub?  Er you are joking?  Am I being charged for a router that works? I did not agree to that

Jennifer Cable
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