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Disney+ issues on FTTP

antuk
Team Player
Private Message

on ‎23-08-2023 07:36 PM

Message 2 of 2

Is anyone else having any issues with Disney+ on TalkTalk. It worked perfectly for years on BT, but since moving to TT full fibre every few days I get an Error 73 - "Disney+ is only available in certain regions. Depending on where you are location, you may not be able to access Disney+"

 

Disney just tell me not to be connected to a VPN (which im not), and then say that my IP must be being detected as outside the UK - I cant seem to force an IP change by rebooting either the router or the ONT so all I can do is wait hours/days and then it works again (for a few days)

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎24-08-2023 07:14 AM

Message 1 of 2

Hi

 

Some sites such as netflix, Disney etc use IP geolocation.

 

Your current IP shows correctly as UK, you can check your IP via https://whatismyipaddress.com/

 

Disney may need to update their IP info if your IP address shows correctly as UK.

 

Karl.

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