Eero 150 Or should it be Eero72?

[Barrowman]

Had the above installed a few months ago and never got 150mb, it hovered around 130 and has been slowly getting less week by week. I did a TT speed test today and its now down to 72mb.

I've tried a few things including resetting the erro's (x2) but nothing appears to improve it, tried to do a connection test today and this is what I got:

Sorry, we had a problem checking your services

We tried to test your network connection but we can’t provide status updates on your current package.

If you need any additional help, chat to one of our team below:

Chat to our team.

As chatting to the team has never helped previously and as I have always got more help on the forum that's why I'm here now. Any help would be appreciated, thank you.

.

[Michelle-TalkTalk]

Hello,

I'm really glad to hear this and apologies that it has taken a while to resolve this for you. Please let us know if anything does change.

Thanks

Michelle

[Barrowman]

Hi Michelle

It's been in the 141 Mbps range all the time I'm pleased to say, so it would appear to be fine now, lets hope it

stays that way.......

Regards and thanks.............Barrowman

[Michelle-TalkTalk]

Morning,

How has your wireless connection been over the last 48hrs?

Thanks

Michelle 

[Michelle-TalkTalk]

Good afternoon,

I'm really glad to hear this. I'll check back in with you on Wednesday just to make sure that the speeds have remained consistent.

Thanks

Michelle

[Barrowman]

Hi Michelle

Now that appears to have worked, just did two tests and they both recorded 141 & 142Mbps which is acceptable,

Lets keep fingers crossed that it stays that way and doesn't start dropping off again.

Thanks for your help

Regards.............Barrowman.

[Michelle-TalkTalk]

Hi,

Our Devices Manager has just come back to me and advised that the fix has been re-applied. Would you mind retesting this again please?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I'm sorry to hear that. The manager is still chasing this for us.

Michelle

[Barrowman]

Thank you Michelle

I find it odd that when it was installed it ran perfect at 151 Mbps for at least two weeks and has gradually decreased

every week since, but it does seem to have settled now in the high 70's and low 80's.

[Michelle-TalkTalk]

Hi Barrowman,

I'm really sorry about the delay. I was waiting to speak directly with our Devices Manager. He has re-escalated this again as he was advised that the fix has been applied. I'm hoping to have an update today.

Michelle

[Barrowman]

It's now five weeks since my original post and it appears we are not making any progress with the tech department as

to resolving my problem! I can only assume they are still on their christmas holiday or perhaps on strike!.

I now find they have increased my payments by 4/5 pounds a month for a new contract I only took out in August last year

for a service I am not getting, talk about adding insult to injury.

Oh, and checking my speed today it was 80Mbps & 27Mbps.

[Michelle-TalkTalk]

Thank you. Leave this with me and I'll speak to the Devices Manager again as I believe this should have changed.

Michelle

[Barrowman]

If I've found the right bit (Wi-Fi radios)  it's showing channel 155 also it's showing 'Control channel' as 153.

regards

[Michelle-TalkTalk]

Hi,

Can I just confirm, what does the wireless channel now show as being set at please?

Thanks

Michelle

[Barrowman]

Thanks Michelle

I've just retested and it was 90.6 Mbps on my laptop and 80,3 on my phone which is an improvement on being down in the 70s.

Regards

[Michelle-TalkTalk]

Hi again,

Our Devices Manager has just advised me that this should now be resolved. Would you mind retesting please?

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I'm really sorry about this. I've chased the team and asked them to confirm what the latest is on this ASAP.

Michelle

[Barrowman]

Any news on an update yet, it's well past new year?

Thanks

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. This won't be related to the eero channels issue. I will ask for another update on this now. although I may not receive an update until after the New Year.

Thanks

Michelle

[Barrowman]

Thank you Michelle.

I don't know if this problem is related but Wednesday I was'nt able to look at my emails until aound 8.30ish,  yesterday evening the same thing happened It would'nt even allow me to log on to my account with my usual password and kept asking me to reset my password which I had to do several times before it would accept it.

Regards.....Barrowman

[Michelle-TalkTalk]

Morning,

Just to let you know, I've chased for an update this morning and have asked the team if they can provide a timescale for resolution.

Thanks

Michelle