I received an Eero 6 a few days ago and since installing it I've had issues with my Goggle Nest app. The thermostat is connected fine to the WiFi and I can connect to the Nest app fine if I'm using WiFi on my phone. But if I'm using mobile data, whether home or away, I can't connect to the Nest app. It must be the Eero blocking outside devices from controlling devices on the network but I've no idea how to get it to work.
You would need to configure port forwarding to allow a connection from the internet to a local device. You will need to find out what TCP or UDP ports that you need to forward & I can help you from there.
The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
