Eero 6 cannot obtain ip address

[jmcixx]

Hi,

I am currently using the wifi hub for fibre 150 (over City Fibre). I was sent an Eero 6 by Talktalk today however despite trying several times I cannot get past the set-up stage when the Eero is obtaining an ip address. When I re-connect the wifi hub it works fine.

Has anyone found a work around for this or any talktalk staff able to change any necessary settings to enable the Eero to connect to the network?

Also, as the Eero does not have a phone port, could someone advise how I get the digital voice app please?

Cheers

Jim

[jmcixx]

Thanks Karl. I am on work calls until 3pm - is it possible to do it after that?

Could you also point me towards the digital voice app please?

Thanks

Jim

[Karl-TalkTalk]

Hi

your on the wrong profile for the eero, just want to check with you, it's ok to change this now, as this will knock you off line and you will then need to connect up the eero as the Wi-Fi Hub 2 will not work on the other profile.

Thanks  

Karl. 

[jmcixx]

Many thanks Keith. 

[KeithFrench]

This is possibly a profile that needs changing if you are on CityFibre. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.