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Eero can’t find WAN IP address

drnez
Visitor
Private Message TalkTalk
Message 2 of 2

- FTTP installed today by Openreach

- Fibre 500 with Eero pro 6

- Previous posts hint it could be an activation issue, or the S/N needs to be linked?

 

All help would be greatly appreciated, please do ask for any more information that’s needed.

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drnez
Visitor
Private Message TalkTalk
Message 1 of 2

Some more useful information:

- I have tried using 4 separate devices to connect with the eero app, all of which had the same result

- The engineer did manage to get past that point on their own phone, but I have not been able to replicate that

- I have tried restarting the router, hard resetting the router, unplugging cables, etc and none helped

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