Eero can’t find WAN IP address

[drnez]

- FTTP installed today by Openreach

- Fibre 500 with Eero pro 6

- Previous posts hint it could be an activation issue, or the S/N needs to be linked?

All help would be greatly appreciated, please do ask for any more information that’s needed.

[Chris-TalkTalk]

That's great news drnez, thanks for letting me know 🙂

Chris

[drnez]

Hi Chris,

Just got home, and can confirm it all works now. Thanks so much for the help, it is much appreciated!

[Chris-TalkTalk]

Hi drnez,

How are you getting on, is everything OK now?

Chris

[Chris-TalkTalk]

I've received confirmation that the order has now completed and your Internet connection appears to be working now, Can you please confirm that everything is OK at your end

Thanks
Chris

[Chris-TalkTalk]

Apologies for the delay, I'm just waiting for an update from our Provisioning team, I'll let you know when I have any more information

Chris

[drnez]

Hi Chris,

Thanks for getting back to me - could I have an estimated timescale on this, since we have been without internet for nearly 2 days now.

[Chris-TalkTalk · Accepted solution]

Hi drnez,

It looks as though the order hasn't completed yet I'll check this with our provisioning team and get back to you

Chris

[drnez]

Some more useful information:

- I have tried using 4 separate devices to connect with the eero app, all of which had the same result

- The engineer did manage to get past that point on their own phone, but I have not been able to replicate that

- I have tried restarting the router, hard resetting the router, unplugging cables, etc and none helped