Elderly Parents Wifi down

[JaceyBoy]

Hello,

My parents have a problem with their internet, router is flashing yellow, can you please check there service, its in my account details

[JaceyBoy]

Thanks Debbie, just to let you know they live in the middle of forest and are vunerable (85 and 82 years old) so do need working internet please asap

[Debbie-TalkTalk]

Hi JaceyBoy

We should have further updates within the next 48hrs, however I have chased for an update.

[JaceyBoy]

Is there any time line with Open Reach? thanks for confirming optimisation is off

[Debbie-TalkTalk]

Hi JaceyBoy

Thanks for the Private Message. This fault is still with Openreach.

The WIFI optimisation is switched off for your line.

Debbie

[JaceyBoy]

282, can you also check my account that wifi optimisation is turned off please, last three digits of my number is 316

[Debbie-TalkTalk]

HI JaceyBoy

Apologies, I'm getting myself all confused here. Can you confirm the last 3 digits of your parents number?

[JaceyBoy]

Hello Debbie,

No there router is still flashing orange, I thought you needed to send out Openreach?

[Debbie-TalkTalk]

Hi JaceyBoy

Can I just check, is everything working ok now?

[JaceyBoy]

Thank you Debbie, I would say something happened due to the weather....

[Debbie-TalkTalk]

Hi JaceyBoy

I'm sorry to hear this.

The line test has detected a potential fault in the area so I have passed this straight over to Openreach.

I will continue to monitor for additional updates.

Thanks

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate your parent's connection.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.