Elderly Parents Wifi down

[JaceyBoy]

Hello,

My parents have a problem with their internet, router is flashing yellow, can you please check there service, its in my account details

[Debbie-TalkTalk]

Hi JaceyBoy

I'm so glad to hear this, thanks for letting me know.

Debbie

[JaceyBoy]

I believe so

[Debbie-TalkTalk]

Hi JaceyBoy

Just checking in to make sure your parents line/connection is still working ok?

[Debbie-TalkTalk]

Hi JaceyBoy

That's great news. I will check in again tomorrow to make sure everything is still working ok.

Thanks

Debbie

[JaceyBoy]

Yes blue light is on apparently

[Debbie-TalkTalk]

Hi JaceyBoy

The line is now showing in sync and connected. Is everything work ok this morning?

[Debbie-TalkTalk]

Hi JaceyBoy

I've checked and we have raised the fault on the correct line (confirmed by the number sent in your PM)

It's still with Openreach at the moment. I'm not sure why they called to test your line, apologies for this.

[JaceyBoy]

Debbie,

Just had a call from TalkTalk Backline team? I think they are confused between my account and my fathers account, my Fibre is fine right now, can you make sure they are testing the right account, as they just did a line test on my account..

[Debbie-TalkTalk]

Hi JaceyBoy

Sorry about this. Openreach still have the fault open with them so they appear to still be working on the fault and the fix yesterday may have been temporary.

The latest update on the fault ticket says Openreach are still working on the fault and updates should be available by tomorrow morning 25/01.

[JaceyBoy]

Hi Debbie, 

I have spoken to my father and it has stopped working and flashing orange again, can you see what is going on?

[Debbie-TalkTalk]

Hi JaceyBoy

Ok thank you.

Debbie

[JaceyBoy]

I believe so, I will find out more this morning when I talk to them

[Debbie-TalkTalk]

Hi JaceyBoy

Just checking in to make sure everything is still working ok?

Thanks

[Debbie-TalkTalk]

Hi JaceyBoy

Oh that's great 🙂 I'm so glad to hear this.

Please let me know if you do experience any further issues.

Debbie

[JaceyBoy]

Yes

[Debbie-TalkTalk]

HI JaceyBoy

Just to confirm, the connection is working?

[JaceyBoy]

Ok just spoke to my father and it is now working, thank you

[Debbie-TalkTalk]

Hi JaceyBoy

Openreach have advised that this fault is part of a major service outage. The engineers are working on this fault and the earliest possible completion date is 24-01-2024.

[JaceyBoy]

Thanks Debbie, just to let you know they live in the middle of forest and are vunerable (85 and 82 years old) so do need working internet please asap

[Debbie-TalkTalk]

Hi JaceyBoy

We should have further updates within the next 48hrs, however I have chased for an update.