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on 03-10-2024 11:42 AM
Hi,
I have just been upgraded to full fibre - cityfibre came out and did theworks. They installed a new aerial cable from the nearest wooden telegraph pole.
They did not remove the old BT copper aerial cable. Therefore I now have 2 aerial cables from the telegraph pole to my house - the old BT one is no longer in use. Who should I contact to get it removed? Should Cityfibre have removed it? thanks
on 03-10-2024 11:53 AM
Hi pclayto3,
If you'd like the drop wire removing (City Fibre won't as it's not their property) you could try contacting Openreach directly - Report damage, vandalism or a health & safety issue | Openreach
Chris
Chris, Community Team
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