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on 22-01-2024 12:25 PM
Hello,
My parents have a problem with their internet, router is flashing yellow, can you please check there service, its in my account details
on 23-01-2024 10:40 AM
Is there any time line with Open Reach? thanks for confirming optimisation is off
on 23-01-2024 10:34 AM
Hi JaceyBoy
Thanks for the Private Message. This fault is still with Openreach.
The WIFI optimisation is switched off for your line.
Debbie
23-01-2024 10:06 AM - edited 23-01-2024 10:07 AM
282, can you also check my account that wifi optimisation is turned off please, last three digits of my number is 316
on 23-01-2024 10:02 AM
HI JaceyBoy
Apologies, I'm getting myself all confused here. Can you confirm the last 3 digits of your parents number?
on 23-01-2024 09:52 AM
Hello Debbie,
No there router is still flashing orange, I thought you needed to send out Openreach?
on 23-01-2024 07:02 AM
Hi JaceyBoy
Can I just check, is everything working ok now?
on 22-01-2024 02:00 PM
Thank you Debbie, I would say something happened due to the weather....
on 22-01-2024 01:38 PM
Hi JaceyBoy
I'm sorry to hear this.
The line test has detected a potential fault in the area so I have passed this straight over to Openreach.
I will continue to monitor for additional updates.
Thanks
on 22-01-2024 01:21 PM
I have asked one of TalkTalk's support to pick your thread up and investigate your parent's connection.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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