Engineer not arrived

[Melharvey]

Hi, our openreach Engineer did not arrive yesterday and we cannot get any information as to when they will come

[Michelle-TalkTalk]

Hi Mel,

I'm sorry to hear this. Is this for a new installation or a fault?

Thanks

Michelle

[ferguson]

@Melharvey 

Was this in this respect of a new installation, or upgrade, or with a fault you had reported with an existing service?

[Gliwmaeden2]

If they missed a fixed appointment time, without telling you, then you are due automatic compensation, @Melharvey:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Phone lines are open from 9am - 6pm Saturday if you need to check what appointment they can give you, or use Chat.

Staff on the forum won't be back before Monday.