Engineer not arrived

[Melharvey]

Hi, our openreach Engineer did not arrive yesterday and we cannot get any information as to when they will come

[Gliwmaeden2]

@Naomi1985, you have posted on an old thread that will not be in the queue for staff attention. 

Please return to the message board and click on start a topic to open your own thread.

Also, make sure that you have completed your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; drop down menu....add Talktalk phone number or account number in Personal Information. SAVE CHANGES. 

[Naomi1985]

I have the same problem today. My parter has stayed at home and all it states online is that the engineer is delayed. We have all the equipment so can’t figure why we need an engineer anyway. I am away and am unable to call and trying to find help online as to where the engineer is etc is proving impossible. I am going to be without internet for work now too

[Michelle-TalkTalk]

Hi Mel,

I'm sorry to hear this. Is this for a new installation or a fault?

Thanks

Michelle

[ferguson]

@Melharvey 

Was this in this respect of a new installation, or upgrade, or with a fault you had reported with an existing service?

[Gliwmaeden2]

If they missed a fixed appointment time, without telling you, then you are due automatic compensation, @Melharvey:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Phone lines are open from 9am - 6pm Saturday if you need to check what appointment they can give you, or use Chat.

Staff on the forum won't be back before Monday.