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on 09-05-2024 07:34 PM
Hi
So everything was working fine last night however today I got the above error message.
I have been into the Youview app, but they don't recognise the error message, I also tried searching for it in my account, but TalkTalk don't recognise it either.
I have checked to see if the box needed updating but no, I have updated all the apps I could update in Google Store, I have also restarted my router, and the TV box, but the apps are still showing as unavailable!
Has anyone got any suggestions / ideas what I can try next please?
Best wishes Dave.
on 10-05-2024 10:00 AM
Thank you once again for helping this muppet! 🙂
on 10-05-2024 09:40 AM
Hey,
that's great, glad I was able to help.
Regards,
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-05-2024 09:39 AM
Hi Karl
Good shout! I went into my eero app and somehow block streaming services was checked! I unchecked it and the apps are all back!😊
Thank you for your prompt response and help! Have a great day!
Best wishes Dave.
on 10-05-2024 09:17 AM
Hi
Also, if you have the Eero app, you could take a look via
discover> eero secure > scroll down to see Block and allow sites> allowed and add allowed site> restart the router/eero.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-05-2024 09:05 AM
Hi
This is really strange, I wonder if there is some security settings in the eero blocking this.
Did it connect ok to Wi-Fi when you were setting this back up ?
Are you able to try ethernet into the eero and if that fails, ethernet into the ONT ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-05-2024 08:53 AM
Hi Karl
I have just performed a full reset and still have the same issue!☹️
I am not sure what is going on, it was working fine on Wednesday. I also rebooted my eero router again this morning!
Best wishes Dave
on 10-05-2024 06:55 AM
Hi
This is a strange issue, please do let us know what happens after you try the reset.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 09-05-2024 10:21 PM
Hi
Okay thanks I will try that in the morning now, as I am now in bed finishing a book!😊
I will put an update on as soon as I have done the reset and seen what happens!
Thanks for your time and help I appreciate it! It is all very strange given everything was okay yesterday!🙄
on 09-05-2024 10:12 PM
Hi
I need to correct something I am unable to access Netflix, but can access Now TV and Prime Video!
And the box is connected via Wifi when I initially set it up it wouldn't connect via the ethernet.
BW Dave.
on 09-05-2024 10:10 PM
I think the only thing that is likely to work is a full factory reset from the menu.
If that doesn't work, then support staff will be back tomorrow and I suspect will probably swap the box, unless they can think of anything else to try.
Let us know how the reset works.
on 09-05-2024 09:37 PM
Hi
It is the Android TV box! I have restarted the box a few times now and also restarted the router. I can access Now TV and Netflix from the all apps menu, but the other apps and players are missing. The box appears to be connected when I go into settings! Hopefully the attached pics will help! As I said everything was fine yesterday, so not really sure what has changed since last night when we were watching something on the iplayer!
on 09-05-2024 08:18 PM
Maybe it's a misprint of yvm503. In which case the following may help.
https://support.youview.com/youview-box/error-messages/fix-for-yvm503/
on 09-05-2024 08:15 PM
Hi,
What box do you have?
That looks like its not connected to the internet.
How is your box connected?
If you can let us know we can look into for you.
Thanks.