Ex shell customer, router flashing orange

[Louise98]

Hi

Hoping for some help as our Internet is down and I'm meant to work from home tomorrow.

We unplugged our router to switch out the extention cable, and since then haven't been able to get it to work.

It's a shell router, so none of the troubleshooting guides are available.

We have powered off for 30 mins, turned back on and still no joy.

I have also tried the reset button, but it did nothing at all.

Anything else I can try tonight?

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Toni95]

Hi did you manage to get this fixed? Mine has done the same

[Louise98]

Thanks both

[Karl-TalkTalk]

Hi '@Louise98 

I've sent you a Private message with contact info for the Migration Team.

Thanks  

Karl. 

[fr8ys · Accepted solution]

It doesn't sound like it, but you'd you be best to speak to the Shell Migration team on 03451 720088 (open 9am - 7pm), as staff here are unable to help.

When phoning be specific in asking for the shell migration team.

I'm sure youve done so but just double check all leads are firmly seated in case they were disturbed when you turned it off.

Good luck.