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Saturday
I have a Sagemcom FAST 5464-2.T4 router:
software version SG4K100202
I have been using this router with wifi-calling on my Android mobile phone for ~18months. Note my Motorola phone has an icon which shows when wifi-calling is active.
Since last week, my mobile phone cannot connect with wifi-calling. I checked my phone by connecting to various other wifi networks (at work and friends) and it works as expected.
Note - the FAST 5464 router appears to working as expected. No other issues.
Fortunately, I had a Huawei DG8041W-2.T5 router (supplied by TalkTalk), which was upgraded to the Sagemcom router when I got Full Fibre. Wifi-calling works as expected with the DG8041W router.
So, my conclusion is that something is wrong with the FAST 5464 router.
Help please.
3 hours ago
Hi Greyman18,
We are just looking into this, I'll get back to you when I have an update
Chris
Chris, Community Team
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Saturday
This would therefore sound like a bug in firmware V202, which has just started a gradual rollout to upgrade from V174. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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