FTTP LOS issue down for days and reoccurring issue

[Scone86]

Have been a customer for 4 years and not had an issue, however, I was left without broadband for a week recently waiting for Openreach to fix a line fault. This evening I’m now staring at a red LOS light again and a line fault has reoccurred. 

As Openreach is an agent I’m not even able to find out what the issue was before - and now I’m left in the same position. 

Is there a second or third line support number I can contact to get this issue resolved?

[Scone86]

I've added my information including TT Phone number to the profile.

[Michelle-TalkTalk]

Hi,

I think we posted at the same time. Did you see my last post?

Thanks

Michelle

[Scone86]

I've added this information to my profile.

[Michelle-TalkTalk]

Hi,

Can you please update your community profile to include your:

• TalkTalk Telephone number or Account Number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

[Gliwmaeden2]

@Scone86, please don't post duplicate threads as this simply creates extra work for the forum. I've moved the duplicate out of the way. 

Your post is in a queue for attention and staff will answer it when they reach it during the day. 

If you need help sooner, Chat and phone lines are now closed for the day.

Full details of opening hours and the contact number are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Ensure that your community forum profile details are complete for staff to identify your account. You'll see the required area by going via your avatar/name; settings. SAVE CHANGES.