Fibre not connecting, no service

[Weston2080]

Fibres been down since Thursday pm, no lan light on box, only power and a flashing WiFi light, eero pro router has steady red, please help!!! 

[Karl-TalkTalk]

Hi

If city fibre have acknowledged an outage in the area, this will affect a number of circuits and they will be working to repair this.  

Thanks  

Karl.  

[Weston2080]

Hi Chris, I’ve checked the box connections are all good. I’ve been speaking to tech support daily with still no resolution. I happened to run into a city fibre team outside the house this morning, they weren’t investigating my case but said that a cable had been damaged by some building work in YO31 postcode so grateful if you could add us to the list for repair! 

[Chris-TalkTalk]

Hi Weston2080,

Could you check that the cables are seated correctly in the ONT. If they are then I'll pass this over to our Future Fibre team for further investigation

Chris

[KeithFrench]

Thanks, in that case, I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

[Weston2080]

Full fibre 900

[KeithFrench]

The Ethernet light is on, I thought that you said it was off. This looks to me like a fibre fault to me. What service are you on full fibre or G.Fast?

[Weston2080]

These are the lights, tried 30 min off and cables

[Weston2080]

 

[KeithFrench]

If the other lights on the ONT are correct, that is not the fibre but an issue between the ONT & the Eero. Have you tried powering both off for at least 30 mins & if still bad, change the Ethernet cable between the two?