NEED SOME HELP?

Billhancock · ‎22-04-2023

I received an email saying that my service with talktalk is being upgraded to faster fibre at no charge to me...then I get billed for faster fibre...so looks like I'm told it's an upgrade that's free...then get a bill for it....what on earth is going on ??

Arne-TalkTalk · ‎25-04-2023

Hi Billhancock

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

ferguson · ‎22-04-2023

I am not sure I understand. A free upgrade means that you will carry on being charged at the same price, is that not what has happened?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

NEED SOME HELP?

Fibre upgrade