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Fibre500 order cancelled, no reason

Bex-J
First Timer
Private Message TalkTalk

on ‎06-10-2024 02:59 PM

Message 3 of 3

Hello, I was wondering if anyone could advise. I placed an order on 31.08.24 for Fibre500 at £37.00 per month and the Amazon Eero router was sent. The engineer was due 13th September to connect but they never showed. I was told my order was stuck and someone would ring me. No one did and when I chased it today I was told my order was cancelled with no reason why. Apparently I was sent an email when I wasn't. Not sure what to do next, any advice? 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎08-10-2024 11:08 AM

Message 1 of 3

Hi Bex-J

 

Its not clear what happened with your 1st order, Sorry 

 

I can see a new order has been placed for a go live date of the 21st.

 

Apologies again for any inconvenience caused

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ferguson
Community Star
Private Message TalkTalk

on ‎06-10-2024 03:17 PM

Message 2 of 3

Unfortunately this has been known to happen on occasion. As far as I know the only thing you can do is place a new order. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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