From F65 to F150

[philip_w_852]

Hi everyone, wondering if you can help me with the below please...

Current package - 

FTTC landline only

FTTP FIbre 65

What's suppose to happen - 

FTTC cancelling down 9th Oct

FTTP Fibre 150 going live 3rd Oct

Delivery of Amazon Eero

What has happened - 

Amazon eero delivered and setup

Fibre 65 remains , speed remains and account shows Fibre 65

What's happening with the Fibre 150 3rd October go live date please?

Many thanks

Phil

[Arne-TalkTalk]

Hi @philip_w_852

The order is showing as complete on Fibre 150 data only.

My Account will update in time.

[Gliwmaeden2]

I'll escalate this thread for you, @philip_w_852.

[philip_w_852]

still showing as F65 and not F150 in my account - can anyone help please?