NEED SOME HELP?

philip_w_852 · ‎06-10-2023

Hi everyone, wondering if you can help me with the below please...

Current package -

FTTC landline only

FTTP FIbre 65

What's suppose to happen -

FTTC cancelling down 9th Oct

FTTP Fibre 150 going live 3rd Oct

Delivery of Amazon Eero

What has happened -

Amazon eero delivered and setup

Fibre 65 remains , speed remains and account shows Fibre 65

What's happening with the Fibre 150 3rd October go live date please?

Many thanks

Phil

Arne-TalkTalk · ‎12-10-2023

Hi @philip_w_852

The order is showing as complete on Fibre 150 data only.

My Account will update in time.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Gliwmaeden2 · ‎09-10-2023

I'll escalate this thread for you, @philip_w_852.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

philip_w_852 · ‎09-10-2023

still showing as F65 and not F150 in my account - can anyone help please?

NEED SOME HELP?

From F65 to F150