Full Fibre 150 drastic drop in speed

[ChrisW6]

Being having massive issues with our Wi-Fi speed these past two weeks, connection problems, drop-outs etc. Eero app getting around 16-19mbps when it should be 150ish.

Not happy that I’m paying for such a slow connection when it was working fine. Contract is due for renewal and thinking it’s time to move elsewhere. Appreciate if someone from support can look into this issue and contact me. Thanks.

[Michelle-TalkTalk]

Morning Chris,

I'm glad to hear this and thanks for letting me know 🙂

Thanks

Michelle

[ChrisW6]

All back stable has expected no noticeable drop outs. 

[Michelle-TalkTalk]

Morning Chris,

Thanks for confirming. How have the speeds been over the last 48hrs?

Michelle

[ChrisW6]

Number confirmed correct. Since the 3rd reboot seems to have stabilised for now, speed test results around 150

[Chris-TalkTalk]

Hi ChrisW6,

Can you check the telephone number that you've entered in your community profile and confirm that it's your current TalkTalk home telephone number

Thanks

Chris

[KeithFrench]

Oh well, I thought it was worth a try. You'll have to wait until tomorrow then as @Gliwmaeden2 advised.

[ChrisW6]

Yer rebooting works in that I get back to 150ishMbps but the seemingly gets slower. Only noticed it these past two weeks but the consistency isn’t the same

[KeithFrench]

Have you tried turning the ONT off for a full 30 mins?

[Gliwmaeden2]

Support on the forum is normally Monday to Friday, daytime, @ChrisW6, and staff reply to the post in this thread.

Any emails you get will be from a No Reply address. 

Cover during the festive period will be more sparse and there won't be a reply before Friday. 

Technical support is available during the hours publicised for customer services here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529