Full Fibre pallaver!

[Spicebwoy]

I was forced to join full fibre as my telephone exchange is being terminated... the first engineer sent out was an overground one only (one of the other companies) and did the inside install but that was it... He tried to drill a straight hole and came out an an angle. Then the outside box was put on not all straight!! Great start... The second engineer that came was the same company, and he did both overhead and underground, except this time there was no ducting from the street to my home.. so after 5 mins he left...

Finally got a proper engineer, Open Reach, and he worked hard to set everything up. But there was a blip at the last minute and he said he would come back the next day, yesterday.... He fixed the issue, straightened the crooked box, put some sealant in the hole.. nice man, Dave. Came home that evening to find there was no broad band... started typing with Sara and after the usual questions chatted to some man who ended up telling me that my line was being fine tuned and tinkered with and should be up and running by midnight..... It would be helpful if Talk Talk mentioned all this in their welcome to Full Fibre so as to manage our expectations..

Anyway, guess what, a new day and 12 hours after midnight has passed and still no internet.. again got Sara and tried to trip her over by giving obtuse responses.. ( I needed some entertainment).. anyway now this new person tells me that my line is still in the processing stage for it to be completed!. I ask him how long this will be and guess what... up to 5 working days, without internet...

How frustrating is this....

When TalkTalk works, its great but when dealing with these issues, its Frustrating...

[Mandisa-TT]

Thank you @KeithFrench for the help. @Spicebwoy while we're all about sharing here, I’m glad we could sort everything out. If you have any more questions or need assistance in the future, feel free to reach out.

[KeithFrench]

Hi @Spicebwoy 

Glad it's all ok now.

[ferguson]

LOL, enjoy your party!  

[Spicebwoy]

@ferguson

Initially I misread your message. Thought you said Party? And I was like.. YES!... 

Regarding Partly! Isn't it said Caring is Sharing? So share the blame too... So yes partly!.. 

Now who is having a Party! 

[ferguson]

"Partly?"  😉

Glad you've got it sorted.

[Spicebwoy]

@KeithFrench 

Im up and running as of a few hours ago......In the end it seems that the issue may have partly been of my own making.... when I received the new router, I had connected it to my previous copper network and changed the SSID and Password. Today one of the engineers got me to reset the router, and voila it began working.. that purple light is wonderful to behold (LOL). Once it was up and running, I renamed the SSID and changed the Password....

[Spicebwoy]

@KeithFrench , thank you for your assistance and reaching out.. 🙏

[KeithFrench]

Hi @Spicebwoy 

I have escalated this to a contact I have in TalkTalk; hopefully, something will get sorted soon.

[KeithFrench]

Let me try.

[Spicebwoy]

Hey @KeithFrench , many thanks for reaching.. so its Monday and the line is still not up and running.... I reached out to the engineers again on chat, and I've been told that it should have been up and running but there is a bug in the system (whatever that means), and they are looking at it to resolve as soon as they can.. 

If there is anything that you can do to get a quicker resolution, that would be more than appreciated....

[KeithFrench]

Hi @Spicebwoy 

Alas, the staff on here cannot yet deal with Full Fibre systems, hence the Full Fibre Helpdesk is your only help as such. However, if it is still not working tomorrow (Monday), post back on here & I will try & escalate it through TalkTalk via another router. I would guess that the line has not yet been authenticated.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

[amahle-TT]

Alright, thank you for confirming. have a good day.

[Spicebwoy]

Thank you for reaching out,  they are the very people whom I had reached out to and who supplied me with all that information... I just have to wait and sit it out..

[amahle-TT]

Hi there @Spicebwoy, we are sorry for any inconvenience that has been caused by this, I have checked on your account, and it shows that this issue has been escalated. Kindly contact our full fibre team and they will be able to assist you further:

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