Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

[RichCobley]

Hi

I'm getting an error 503.  I have not moved or anything.  there was a mistake on my account which was supposedly fixed a month ago where you had the wrong address.  Again, we have no internet, we have no mobile reception and my wife is an oncall social worker.  This is the 9th time this has happened.  Please sort this out as a matter of urgency.  I'm really tired of this now.

Rich

[Chris-TalkTalk]

Hi Rich,

The line test is showing the ONT power is off. If the ONT is currently on then when it convenient could you switch the ONT off and leave it off for at least 30 minutes then retest. Please let us know how you get on

Chris

[RichCobley]

Hi Chris,

               No it isn't I'm afraid.  I have had to go into the office and so am able to receive calls, if someone can call me that would be great.

Many Thanks

Rich

[Chris-TalkTalk]

Hi Rich,

I'm sorry to hear that you are experiencing problems again, is it sill not working this morning?

Chris