Getting Error 503 - have NOT moved house - 9th time this has happened where no internet

[RichCobley]

Hi

I'm getting an error 503.  I have not moved or anything.  there was a mistake on my account which was supposedly fixed a month ago where you had the wrong address.  Again, we have no internet, we have no mobile reception and my wife is an oncall social worker.  This is the 9th time this has happened.  Please sort this out as a matter of urgency.  I'm really tired of this now.

Rich

[Chris-TalkTalk]

Hi Rich,

Sorry to hear that you're experiencing problems again. Is everything OK now, our systems show that the router is connection to the internet

Chris

[Gliwmaeden2]

@RichCobley, I re-escalated this thread for you earlier this afternoon. 

Please follow up on here.

There was no need to start the new thread as this is an ongoing case.

Your issue is receiving attention from staff on here. 

[RichCobley]

on live chat and they are going to send the engineer out to wrong address again

[RichCobley]

excellent response as usual

[RichCobley]

@Chris-TalkTalk can you please help, we really cant have this disruption

[RichCobley]

Internet has gone down again - i dont care about sorting out the root cause, my account will be showing as suspended, can someone please just get it reactivated?  This is insane now, happened 3 days ago, can someone please sort this out!!!!

[RichCobley]

It’s all sorted via chat, thanks for that @Gliwmaeden2 

[Gliwmaeden2]

@RichCobley, the details of opening hours for Future Fibre show it available for Chat support on Sundays, but not for telephone support:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Only Accessibility and Sales seem to be available over the phone 7 days a week. Headlines can be deceiving!

[RichCobley]

Hi @Gliwmaeden2 , are there any technical teams currently available via the phone or anything like that, according to the website the future fibre team should be available today.  I’ve tried calling but not getting anywhere 

[Gliwmaeden2]

There will be some staff on here on Monday, @RichCobley, but nobody over the weekend. 

[RichCobley]

Our internet has gone down again, can someone please help, we are desperate 

[RichCobley]

@Chris-TalkTalk  the 16th has actually been confirmed now

[RichCobley]

Hi @Chris-TalkTalk , yes it is, its the provisional one they've given me

[Chris-TalkTalk]

Hi Rich,

Is that the go live date that you have from your new provider?

Chris

[Gliwmaeden2]

Simple switches when it's copper still seem to work OK, if you are asking the new company to take over the line and have asked to keep your phone number, @RichCobley.

If you are not keeping the phone number and/or you are switching to Full Fibre, always phone Talktalk. 

Post a new topic in the billing section of the forum if you need help with this subsequently. 

[RichCobley]

16th May - Not sure if there's anything you can do on your end or if i have to call, just chucking it on here in case

[Chris-TalkTalk]

It should be OK, if you let us know when you have a go live date with your new provider we can make sure that your service ceases correctly with us

Chris

[RichCobley]

Thanks @Chris-TalkTalk , this is what makes me nervous,  considering all the issues with my account and the inability to upgrade I'm not sure if this is even going to work, i'll never deal with talktalk again

[Chris-TalkTalk]

This is from the help article - 'If you're switching your services to a different provider you can place your new order directly with them and they should make us aware of the switch. However, we suggest that you always let us know if you're thinking of leaving so we can make sure your account is correctly closed.'

Chris

[RichCobley]

thanks @Gliwmaeden2.  would this be the same if I was to switch to another provider that says they do all the work for me when switching? 2 - 3months seems pretty ridiculous but I'm not surprised when it comes to talktalk