I can help further in so much as trying to optimise your WiFi signal if you want. The first thing you may want to check is the location of your Eero.
This is the best router location, but obviously, this is not always practical & a compromise has to be reached.
The general rule is to keep it away from:-
- Cordless phone (DECT) base stations
- TVs
- Loudspeakers & any sub-woofers (including those used with a PC)
- Computer monitors
- Electrical appliances – they often transmit their own signals that can interfere with Wi-Fi signals.
- Bluetooth devices – they operate on the same Wi-Fi frequency as your broadband, which can cause signal problems.
- Mirrors – they actually reflect Wi-Fi signals, stopping them from passing through walls and reflecting them back into the room.
- Anything containing large amounts of water – things like fish tanks and boilers can absorb Wi-Fi signals like a sponge.
- Large metal objects – radiators, for instance, will have the same effect on your Wi-Fi as mirrors. If you have a tower PC case with an internal WiFi card, the metal of the case can block signals to & from the antennae if they are located behind the tower case.
- If you are using a USB Wi-Fi adapter, use a USB socket on the front of the PC, as there is more open space around it than at the rear. If a USB extension cable is used, try to ensure that it is fairly short, so as the power from the computer is not attenuated. Long extension cables can cause the adapter to not have enough power from the computer to work correctly.
As a very general rule, the signal travels best on the same floor as the router and to the floor below. It does not always propagate very well to a floor above the router. However, with more modern routers, if they have a higher specification, they may be able to get the signal upstairs OK, but your ability to receive it also depends on your device's network adapter being of a higher specification, as well as its age.
