High packet loss

[Matty91721]

Hello, 

I play online gaming and the server I play I get high packet loss (25%+) and its only when I'm in a place where there is a number of players. Do you know if I can do anything to help solve the issue?

[Karl-TalkTalk]

Hi

Can you drop a PM with the location you are running the trace to so our network teams can test.

Thanks  

Karl. 

[Matty91721]

Here is the trace route 

[Karl-TalkTalk]

Hi

Can you run a trace route to the game server so we can see the network route.

Thanks  

Karl. 

[Matty91721]

Sorry forgot to reply to this, still having this issue. I left it off for more than 5 hours, happens when theres a large number of people and numbers

[Chris-TalkTalk]

Hi Matty,

Thanks for updating your profile, line test isn't picking up any issues. Can you switch the ONT off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Thanks

Chris

[ferguson]

OK, bear in mind that the support team won't be back online until Monday.

[Matty91721]

Hello,

Sorry for the late reply, i have now updated this

[Chris-TalkTalk]

Hi Matty,

Can you please update your community profile to include your:

• Name
• TalkTalk telephone number or account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Matty91721]

Yeah thats fine, its no rush just annoying atm. Having to run a VPN in the mean time

[Gliwmaeden2]

Staff will follow up after the weekend, @Matty91721.

They are on here Monday to Friday, during the day. 

[Matty91721]

So im always running a wired connection, My speeds are 

download 950mbs +

upload 100mbs +

[Michelle-TalkTalk]

Hi Matty,

Thanks. What speeds are you seeing if you run a speed test please? Does this also happen if you connect wired? Does it seem to happen at certain times of the day or all the time?

Thanks

Michelle

[Matty91721]

Sorry for the late reply, I only play the one game really but its an American server but my previous provider i didn't have the issues. I used to having high ping but not loads of Packet Loss

[Michelle-TalkTalk]

Hi Matty,

Does this only happen in the one game? What speeds are you seeing if you run a speed test please?

Thanks

Michelle