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Intermittent Wifi

Firle92
First Timer
Private Message TalkTalk

on ‎05-10-2024 11:27 PM

Message 6 of 6

Hi, Our full fibre 150 keeps cutting out. Have tried all the usual stuff. 

Thanks

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5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Firle92

on ‎07-10-2024 04:31 PM

Message 1 of 6

Hi

 

Thanks for confirming.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Firle92
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎07-10-2024 03:53 PM

Message 2 of 6

Hi

It's fine now but thanks for getting in touch.

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Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Firle92

on ‎07-10-2024 08:32 AM

Message 3 of 6

Morning,

 

How many eeros do you have please? Which devices are dropping connection and how far are the devices from the eero?

 

Thanks

 

Michelle

 

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Firle92
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎06-10-2024 10:04 AM

Message 4 of 6

Yes I've restarted the Eero router and ont. Also updated Eero software. 

Internet drops every few minutes, been like it for a few days on all devices. 

Thanks

fr8ys
Community Star
Private Message TalkTalk

on ‎06-10-2024 09:40 AM

Message 5 of 6

By usual stuff do you mean turning off the ont and router for 30 minutes and trying again?

 

Which router do you have? If Eero check your an update in the App. I had this occur a few weeks ago and an update that fixed it had not been supplied 

 

Do you have an alternative router to try. If so is that any better?

 

Please post back with the results and staff will pick up next week.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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