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Router issue

Bobeto1986
Popular Poster
Private Message TalkTalk
Message 31 of 31

My router gave up yesterday, engineers have been out and have verified the line into my property is working fine. I have switched out my talk talk Wi-Fi hub router for a talk talk Wi-Fi hub 2 router. It does not connect to the internet. Please can someone have a look at my router to ensure it is up to date and set up correctly. 

 

I have tried all the usual resets and power off and back ons and the router just says disconnected for my internet connection. Does the router need updating as it hasn't been used or making specific to my full fibre connection?

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30 REPLIES 30

Message 1 of 31

@Dawidqqq, we can't really make head or tail of what you want to say about this!

 

If you persevere with Chat, you do get through to a live agent. 

 

If you would rather use the forum, please return to the message board and click on start a topic to begin your own thread. 

Gliwmaeden2, a fellow customer.
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Message 2 of 31

Thanks for connecting with TalkTalk.

In a few words, let me know what I can help you with.

If you have more than one question, please ask one at a time. For example: "My internet is not working" or "I have just moved from Shell."

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Dawidqqq
Newbie
Private Message TalkTalk
Message 3 of 31

Thanks for connecting with TalkTalk.

In a few words, let me know what I can help you with.

If you have more than one question, please ask one at a time. For example: "My internet is not working" or "I have just moved from Shell."Thanks for connecting with TalkTalk.

In a few words, let me know what I can help you with.

If you have more than one question,Thanks for connecting with TalkTalk.

In a few words, let me know what I can help you with.

If you have more than one question, please ask one at a time. For example: "My internet is not working" or "I have just moved from Shell." please ask one at a time. For examp

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Message 4 of 31

Hi @Bobeto1986 

 

I'm so glad to hear that everything is working ok.

 

I will feedback to the team about what they had advised to fix this issue, apologies for this.

 

If you do experience any further issues then please post back here and let us know.

 

Thanks

 

Debbie

Bobeto1986
Popular Poster
Private Message TalkTalk
Message 5 of 31

Sorry for the delay, I've been busy all day.

 

Absolutely spot on. Solved the issue again with no problems. I spent over an hour yesterday talking online to someone who wanted to send an engineer out again or send me a replacement Eero 6 pro.

 

It seems they could cost talktalk quite a lot of money if they either aren't able to solve issues the same as you can or they simply lack the competence.

 

You have been amazing from start to finish of both issues. Thank you for all your support.

Message 7 of 31
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Bobeto1986
Popular Poster
Private Message TalkTalk
Message 8 of 31

It is all plugged in and the light is flashing blue ready to connect. Just FYI.

 

Thanks.

Message 9 of 31

Hi Bobeto1986

 

Thank you. I will post back shortly. 🙂

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Bobeto1986
Popular Poster
Private Message TalkTalk
Message 10 of 31

🤩🤩🤩🥳🥳🥳

 

That is fine, I'll plug it in now.

Message 11 of 31

Hi Bobeto1986

 

I can do it now but it can take up to 1 hour maximum for the profile to change (it may not take this long)

 

Will that be ok?

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Bobeto1986
Popular Poster
Private Message TalkTalk
Message 12 of 31

Good morning.

 

I can do it now if it's a quick process?

Message 13 of 31

Hi Bobeto1986

 

Sorry for the delay. When will the eero be connected to your line?

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Bobeto1986
Popular Poster
Private Message TalkTalk
Message 14 of 31

Let me know when you are available tomorrow. I have tried to resolve the issue by chatting to an agent but they just are not helpful.

 

I don't know what it is that they can't do but you can.

 

I will use myold one until then.

 

Thank you.

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Bobeto1986
Popular Poster
Private Message TalkTalk
Message 15 of 31

Hi Debbie. I have been told I won't be charged for the new router. I have plugged in my eero 6 pro but it won't connect to the internet.

 

Could you help me with this issue? The app says it can't connect.

 

Thank you.

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Message 16 of 31

Hi Bobeto1986

 

Apologies, as this has been ordered then I would suggest refusing delivery, I wont be able to stop this now.

 

You shouldn't be charged for this router but do let me know if anything shows on your next bill.

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Bobeto1986
Popular Poster
Private Message TalkTalk
Message 17 of 31

Actually Debbie, there is one more thing.

 

I have had an email today stating an order has been processed for a new router at a cost of £129. The person on the chat on Friday said a new router would be sent but never discussed a cost which is frustrating as it wasn't my fault the hardware failed.

 

As you fixed my issue with the other router I had, could this be cancelled as it is not required.

 

Many thanks for all your help so far.

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Message 18 of 31

Hi Bobeto1986

 

Thank you 🙂

 

If you do experience any further issues then please let me know.

 

Debbie

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Bobeto1986
Popular Poster
Private Message TalkTalk
Message 19 of 31

No problem.

 

There is no point changing. Thank you for your help with this. I will find your PM and fill in.

 

Have a nice day!! ☺️ 

Message 20 of 31

Hi Bobeto1986

 

I have also sent you a Private Message with a link to a short survey for the Community.

 

Thanks again.

 

Debbie

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