Returns bag not received

[Haddi]

I've cancelled my services with a cancellation date of 11 September but still have not received a returns bag to either my new address or my old address. How do I get a returns bag so I'm not fined? 

[Arne-TalkTalk]

I will chase this up again. 

[Haddi]

I still have not received a returns bag. 

[Arne-TalkTalk]

Hi Haddi

I have requested a returns bag to be sent to you ASAP,

Regards

[Haddi]

Thank you. I’ve added the information to my profile. I just need one to return my router. 

[Gliwmaeden2]

Complete your community forum profile details for Talktalk staff to identify your account and they'll send you the bags. How many do you need, @Haddi?

Go via your avatar, settings, drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down to find SAVE CHANGES.