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Returns bag not received

Haddi
First Timer
Private Message TalkTalk

on ‎30-09-2024 09:06 AM

Message 6 of 6

I've cancelled my services with a cancellation date of 11 September but still have not received a returns bag to either my new address or my old address. How do I get a returns bag so I'm not fined? 

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5 REPLIES 5

Haddi
First Timer
Private Message TalkTalk

on ‎07-10-2024 11:58 AM

Message 2 of 6

I still have not received a returns bag. 

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Arne-TalkTalk
Support Team
Staff
Private Message
In response to Haddi

on ‎01-10-2024 01:21 PM

Message 3 of 6

Hi Haddi

 

I have requested a returns bag to be sent to you ASAP,

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Haddi
First Timer
Private Message TalkTalk

on ‎30-09-2024 09:35 AM

Message 4 of 6

Thank you. I’ve added the information to my profile. I just need one to return my router. 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎30-09-2024 09:23 AM

Message 5 of 6

Complete your community forum profile details for Talktalk staff to identify your account and they'll send you the bags. How many do you need, @Haddi?

 

Go via your avatar, settings, drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down to find SAVE CHANGES. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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