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Returns bag not received

Haddi
Visitor
Private Message TalkTalk
Message 3 of 3

I've cancelled my services with a cancellation date of 11 September but still have not received a returns bag to either my new address or my old address. How do I get a returns bag so I'm not fined? 

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2 REPLIES 2

Haddi
Visitor
Private Message TalkTalk
Message 1 of 3

Thank you. I’ve added the information to my profile. I just need one to return my router. 

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Complete your community forum profile details for Talktalk staff to identify your account and they'll send you the bags. How many do you need, @Haddi?

 

Go via your avatar, settings, drop down menu....add your Talktalk phone number or account number in Personal Information. Scroll down to find SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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