Internet dropping out at midnight

[Bek5D]

As in many other posts, my internet seems to stop working frequently at midnight for various periods of time. 

No kids security/homework settings on account and router displays working as normal. 

I’ve read on another post that TalkTalk is working on a fix, is there any idea how long this will be before it is dealt with? 

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Dot31]

Same story here for the past week. Router is alright. Home safe / kids safe off. Had to run a test line with my mobile data only to find out that their line is ok , well is not 🤣. 3 months with you and I had the modem changed by BT and connection to the main box redone it twice already 

[Debbie-TalkTalk]

Hi Bek5D

Apologies for this.

Are you able to make changes to HomeSafe/KidsSafe in My Account?