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Internet problems

SonicMak
First Timer
Private Message TalkTalk

on ‎15-02-2025 12:30 PM

Message 2 of 2

My Internet connection has failed once again. Upon waking this morning I discovered my ONT had 2 green lights and my router eero had a solid red light. This keeps happening. Can anyone help? 

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1 REPLY 1

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎17-02-2025 06:47 AM

Message 1 of 2

Morning,

 

Are all the cables connected securely on the ONT and the eero?

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number or Account number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

Michelle

 

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