Leaving Tuesday just had 2 emails welcoming me to Talk Talk
on 18-04-2024 09:12 PM
Message 19 of 19
As it says in the title just had 2 emails welcoming me 5 days before leaving TT has someone pressed the wrong button?
My contract ends next month being a full time carer at home I don't have time to spend hours on the phone I'm fed up with various firms taking long standing customers (Toucansurf 2005 only changed provider after take overs )for granted so I decided to become a new customer elsewhere for a cheaper deal (Now 100 £11 less same speed)
Can I thank all on here for their time and effort to help folks out I enjoy reading the posts.
Malcolm
Labels:
- Labels:
-
Other
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
18 REPLIES 18
on 30-06-2024 04:37 PM
Message 1 of 19
Glad things are working out for you, eero works for a lot of people and not so good for others.
Glad you're thinking you might return, and that the community is worthwhile.
I don't work here and all my opinions are my own.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 30-06-2024 02:00 PM
Message 2 of 19
2 months on all's fine no problems
Had my refund for overpayment on my last bill
Still look at the posts on here as the Sky community isn't as good as this one
If I come back when I'm up for renewal last thing I want is an Eero don't seem as good as the Hub2 from what I've been reading
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 25-04-2024 11:12 AM
Message 3 of 19
Thanks for that given my recent experience I will be making sure the receipt from the PO counter is not lost or mislaid for a few months
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 25-04-2024 10:58 AM
Message 4 of 19
I have requested a returns bag.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 25-04-2024 09:59 AM
Message 5 of 19
Can you ask the relevant department to send me a returns bag /label haven't got the will to try and get one on the phone
Pretty poor training if the agent doesn't know what they can and can't access on their bit of the system
Once again thank you for your help
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 25-04-2024 08:29 AM
Message 6 of 19
The cease has completed, the chat agent did not read the notes which specifically state the cease will not show in the usual systems only on FTTP provisioning system , (which they dont have access too, yet).
Sorry for the confusion.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 24-04-2024 06:27 PM
Message 7 of 19
Will be phoning them in the morning see if they can sort it out
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 24-04-2024 06:23 PM
Message 8 of 19
You are always advised to double check the cancellation by phoning Talktalk on 03451 720088, @mthorpe2.
Chat is NOT authorised to process it, which is why they say that customers will receive a callback if they try to cancel through them.
Forum staff can only confirm or state otherwise whether it's gone through - they can't process it for you.
https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 24-04-2024 05:43 PM
Message 9 of 19
Dear Malcolm,
Thank you for your recent contact to TalkTalk.
During this conversation it was noted that you wished to leave TalkTalk and take your service to a new provider.
I am sorry to hear that we may be losing you as a customer, however, for the cease to take place you must inform your new provider that you wish for them to takeover your existing service. Your TalkTalk account will not be ceased until this takes place
You need to confirm with your new provider that they will be placing the cease with us, if not, you will need to contact us back to disconnect your service.
Until this is completed, we will continue to bill you for the service.
We would also like to kindly advise you that cancellation of the Direct Debit instruction cannot be considered as a request to disconnect the account.
Part of the email from earlier today
Just checked my account my package still showing as expires on the 11th May
I haven't left but at the end chat operator said as you've left early not IF you leave early we will charge you for early termination
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 24-04-2024 05:30 PM
Message 10 of 19
They don't seem to contradict themselves, @mthorpe2.
They are just covering their backs to make sure that you took the appropriate action with Sky and that you are aware of early termination fees.
Have you actually logged into My Account to make sure that your Talktalk service has actually ceased? It does specify that you need to do this, @mthorpe2.
Gliwmaeden2, a fellow customer.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 24-04-2024 04:47 PM
Message 11 of 19
On one hand they want me to chase Sky up to send a cease request on the other saying as I have left early I owe the early exit fees so have I left or not? I can confirm that everything was remotely swapped yesterday phone and broadband both working fine
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 24-04-2024 04:41 PM
Message 12 of 19
The cease request seems to have disappeared when I was on chat earlier
part of the conversation I screen shotted from earlier today
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 10:56 AM
Message 13 of 19
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 10:08 AM
Message 14 of 19
Many thanks Arne-Talk Talk for clearing it up for me
Couldn't see the answered button to press
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 09:59 AM
Message 15 of 19
Hi mthorpe2
I can confirm that we have a cease request that is being processed. Clearly the email is a mistake.
Sorry for any confusion.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 19-04-2024 08:34 PM
Message 16 of 19
No phone call back received as per expectations
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 19-04-2024 12:42 PM
Message 17 of 19
Contacted them via chat waiting for a call back
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 18-04-2024 09:17 PM
Message 18 of 19
Hi @mthorpe2 enjoy the new supplier please keep in touch be interested in how they compare.
I don't work here and all my opinions are my own.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Related Content