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Line test says network error

Message 4 of 4

I am currently on holiday and am using smart devices to monitor and secure my property. Since Sunday all my devices have gone "offline" and I assumed that due to the storm there had been a power cut. But, now two days later everything is still offline and so I did a line test which shows an issue with the network, but no indication of what this is, or when it might be fixed.

I've tried chat, but can't get through.Obviously since my security system is affected I'm a bit worried and the other issue is I can't test anything.  I would be grateful if anyone at TT could let me know what might be going on? Thanks

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3 REPLIES 3

Message 1 of 4

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 4

Thank you

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi

 

There is an outage on your line.  Our teams and Openreach are aware and working to resolve. As yet no ETA has been issued.  I've subscribed your mobile number to outage updates whilst this is ongoing.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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