Lost internet connection in hut following fibre 150 upgrade

[Lisabarr]

No internet connection in hut despite waiting on an extender being posted 

[Chris-TalkTalk]

Hi Lisabarr,

If your still need assistance can you please add the information requested and we'll be happy to help

Chris

[Gliwmaeden2]

@Lisabarr, you need to go via your avatar/name; settings.  From the drop down menu select Personal Information. 

Add the required information. You must then click on SAVE CHANGES. 

Staff will follow up after the weekend. 

[Debbie-TalkTalk]

Hi Lisabarr

Please can you only add this information to your Community Profile.

Thanks

[Lisabarr]

I have added my account number and account name 

[Debbie-TalkTalk]

Hi Lisabarr

Please can you only add this information to your Community Profile.

Thanks

[Lisabarr]

REMOVED

[Debbie-TalkTalk]

Hi Lisabarr

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline/account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[Lisabarr]

I previously had no isssues with internet in my hut using a wi fi extender and my old black router am waiting on a replacement extender from yourselves which was supposed to have been ordered over two weeks ago 

[Lisabarr]

Yes although my smart tv in my bedroom has also lost internet connection and my bedroom is downstairs fairly close to the eero router 

[Debbie-TalkTalk]

Hi Lisabarr

Just to confirm, is the connection working in your home? Is this a building outside the property?