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on 25-07-2024 06:22 PM
I Migrated from shell a week ago, I was on 205Mb and was told my new package with talk talk was Fibre 500, but I have had no increase in speeds. My speeds are still maxing out at 205Mb.
on 23-09-2024 08:39 AM
Hi Martin,
I'm sorry but you would need to speak to the Shell Migration team again about this.
Chris
Chris, Community Team
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on 22-09-2024 01:34 PM
Michelle the last time was the end of July, it was a waste of time as I was passed around to 5 or 6 staff members and got no answers from any of them. So after that experience I will not waste my time calling them again. I just want the speeds I told I was getting or to terminate my contract so that I can get better speeds from a different ISP.
on 16-09-2024 07:13 AM
Hi Martin,
Apologies, this would have to be looked at by our Shell Migration Team. When did you last speak to the team?
Thanks
Michelle
on 14-09-2024 12:41 PM
This all seems to have to be "owned" as an issue by the Shell Migration team, @luk3du, not the forum staff.
There is a Complaints link at the foot of any Talktalk page. Setting that process in motion might help a bit.
on 14-09-2024 11:47 AM
Hi Karl, I’ve done this a few times now and get a different answer every time I call
on 13-09-2024 09:59 AM
I was told there was an issue and would be sorted sometime this month. I am going to give them until the end of the month and if it is still not sorted out I am going to speak to a solicitor to find out if it is a breach of contract.
on 13-09-2024 08:01 AM
Hi
Call 0345 172 0088 and request to speak to the Shell Migrations Team, and they can pick this up for you.
Thanks
Karl.
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on 12-09-2024 04:10 PM
I have the exact same issue as yourself. Been told numerous things over the phone such as the name of the package has changed but the speed hasn’t, it’ll happen in the next couple of months, and someone who said they’d fix it and call me the next day, but this never happened.
Anyone got an update on this at all? 🙂
thanks!
on 12-09-2024 04:08 PM
I have the exact same issue as yourself. Been told numerous things over the phone such as the name of the package has changed but the speed hasn’t, it’ll happen in the next couple of months, and someone who said they’d fix it and call me the next day, but this never happened.
Anyone got an update on this at all? 🙂
thanks!
on 29-07-2024 06:54 AM
Hi @Martin0918
I've been advised that there is an issue as the packages that Shell had, where not used by TalkTalk so a little work is needed in the background before you can be upgraded to 500 speeds. I've been advised this will be delivered in September.
You are not being charged any differently of course and the free speed upgrade will be implemented in September automatically.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
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on 27-07-2024 01:01 PM
Hi @Martin0918
You will have to wait for TalkTalk now on Monday, as advised by @Gliwmaeden2. There is nothing more we can do.
Keith
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on 27-07-2024 12:19 PM
Other than trying another 30 minute switch off, perhaps Sunday, @Martin0918, wait for staff to get back after the weekend.
Talktalk obviously know about it as Karl referred to an "issue/delay".
Don't try the switch off too many times as that can start getting treated as a fault and speeds may reduce further. It shouldn't be tried more than once in a day.
Staff will be back on here from Monday.
on 27-07-2024 12:08 PM
Keith,
Yeah I turned it off for 30 minutes before I tried the direct connection
on 26-07-2024 09:55 PM
Hi @Martin0918
Have you tried turning the ONT off for at least 30 mins?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 26-07-2024 05:02 PM
Keith I got 203Mb.
on 26-07-2024 04:41 PM
Thanks, but what were the speeds that you got?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 26-07-2024 04:28 PM
Keith I have tried the wired connection directly to the ont after seeing it suggested on another post, it made no difference to the speeds.
on 26-07-2024 04:16 PM
Hmm, sorry but I have never seen that router (being only a TT customer I do not have access to every router). If you log into it, does it allow a speed test? If not, please can you temporarily disconnect it from the ONT & try a wired (Ethernet) device and do a speed test from there. What results do you get?
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 26-07-2024 04:10 PM
Keith it is the shell wifi 6 hub.
Karl, what is the delay, shell used talktalk network so how is there an issue increasing speeds?
on 26-07-2024 01:57 PM
Hi
I've been advised there is an issue / delay with this and our Teams are actively looking at this'
Thanks
Karl.
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