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Migration from shell to fibre 500, Not getting speeds

Martin0918
Popular Poster
Private Message TalkTalk

on ‎25-07-2024 06:22 PM

Message 25 of 25

I Migrated from shell a week ago, I was on 205Mb and was told my new  package with  talk talk was Fibre 500, but I have had no increase in speeds. My speeds are still maxing out at 205Mb.

Martin
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24 REPLIES 24

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Martin0918

on ‎26-07-2024 01:52 PM

Message 21 of 25

Hi

 

I'm still showing your service set as 200 on or network system, so am making inquiries to see whats happening here.

 

Will let you know as soon as I find out.

 

Karl.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎26-07-2024 01:22 PM

Message 22 of 25

What router are you using?

Keith
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Martin0918
Popular Poster
Private Message TalkTalk

on ‎26-07-2024 01:17 PM

Message 23 of 25

Thanks, I have added my account number.

Martin
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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎26-07-2024 07:28 AM

Message 24 of 25

Hi Martin0918,

 

Could you please add your TalkTalk home telephone number or account number to your community profile and we'll take a look at this for you

Chris

Chris, Community Team 

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