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Migration from shell to fibre 500, Not getting speeds

Martin0918
Popular Poster
Private Message TalkTalk
Message 25 of 25

I Migrated from shell a week ago, I was on 205Mb and was told my new  package with  talk talk was Fibre 500, but I have had no increase in speeds. My speeds are still maxing out at 205Mb.

Martin
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24 REPLIES 24

Message 21 of 25

Hi

 

I'm still showing your service set as 200 on or network system, so am making inquiries to see whats happening here.

 

Will let you know as soon as I find out.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk
Message 22 of 25

What router are you using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Martin0918
Popular Poster
Private Message TalkTalk
Message 23 of 25

Thanks, I have added my account number.

Martin
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 24 of 25

Hi Martin0918,

 

Could you please add your TalkTalk home telephone number or account number to your community profile and we'll take a look at this for you

Chris

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