cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

New Eero

TAJSC
First Timer
Private Message TalkTalk
Message 3 of 3

Hi,

A few months ago I rang TalkTalk and asked to pay for a new Eero router, they said they'd add a small extra charge onto my bill and would send a unit out.... I never received it or heard anything more.

Recently I had someone cold call me to try and sell me a new 24m contract.

I basically said fine, but can I buy a new eero at the same time, so I can put one so I can get WiFi to another part of the house.

They said thats all good, they'll put a delivery fee on, and whole home WiFi subscription etc.... well, it's been another few weeks and nothing has arrived again.

Never had a tracking number provided, or anything like that.

Last time at the beginning of my contract no-one sent anything until I put a post on here... so I figured I'd do it again ☺

I don't know if they ever put the charge on my bill for the first one or not, but since I've agreed to set up a new 24m contract I think that one definitely needs to be sorted!

Help pretty please ☺

0 Likes
2 REPLIES 2

mandisa1-TT
Support Team
Staff
Private Message
Message 1 of 3

Looking into your account a Wi-Fi hub 3 was ordered for you on 15/11/2025 however the order was cancelled.  I would advise please contact the full fibre team on 03451720074  - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will be able to advise you further and order the equipment for you.

0 Likes

mandisa1-TT
Support Team
Staff
Private Message
Message 2 of 3

Hi there @TAJSC We sincerely apologize for the inconvenience caused to you, I will be looking into this for you.

0 Likes