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yesterday
Hi,
A few months ago I rang TalkTalk and asked to pay for a new Eero router, they said they'd add a small extra charge onto my bill and would send a unit out.... I never received it or heard anything more.
Recently I had someone cold call me to try and sell me a new 24m contract.
I basically said fine, but can I buy a new eero at the same time, so I can put one so I can get WiFi to another part of the house.
They said thats all good, they'll put a delivery fee on, and whole home WiFi subscription etc.... well, it's been another few weeks and nothing has arrived again.
Never had a tracking number provided, or anything like that.
Last time at the beginning of my contract no-one sent anything until I put a post on here... so I figured I'd do it again ☺
I don't know if they ever put the charge on my bill for the first one or not, but since I've agreed to set up a new 24m contract I think that one definitely needs to be sorted!
Help pretty please ☺
yesterday - last edited yesterday
Looking into your account a Wi-Fi hub 3 was ordered for you on 15/11/2025 however the order was cancelled. I would advise please contact the full fibre team on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will be able to advise you further and order the equipment for you.
yesterday
Hi there @TAJSC We sincerely apologize for the inconvenience caused to you, I will be looking into this for you.