@TAJSC, have you checked that the new contract is up and running?
Even when renewing, it's unusual to have a new router sent out unless the current one has actually failed. Things are complicated by the fact that a Sagemcom Hub3 was being sent out - they don't usually send Eeros now, so the change of type may have complicated things.
@KeithFrench may be able to offer further advice if it's simply a matter of the reach of the wifi.
Forum staff cannot advise on full fibre issues - it's a different team since the people you spoke to on here in 2024. That's why they are prompting you to phone [not open Sunday] or you could try Chat.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
