New Eero

[TAJSC]

Hi,

A few months ago I rang TalkTalk and asked to pay for a new Eero router, they said they'd add a small extra charge onto my bill and would send a unit out.... I never received it or heard anything more.

Recently I had someone cold call me to try and sell me a new 24m contract.

I basically said fine, but can I buy a new eero at the same time, so I can put one so I can get WiFi to another part of the house.

They said thats all good, they'll put a delivery fee on, and whole home WiFi subscription etc.... well, it's been another few weeks and nothing has arrived again.

Never had a tracking number provided, or anything like that.

Last time at the beginning of my contract no-one sent anything until I put a post on here... so I figured I'd do it again ☺

I don't know if they ever put the charge on my bill for the first one or not, but since I've agreed to set up a new 24m contract I think that one definitely needs to be sorted!

Help pretty please ☺

[amahle-TT]

 @Gliwmaeden2 @KeithFrench Thank you!

[KeithFrench]

Hi @TAJSC 

I can help with all technical aspects of either the eero or Wi-Fi Hubs plus extenders, but not with ordering issues. If you want my help, please let me know.

[Gliwmaeden2]

@TAJSC, have you checked that the new contract is up and running?

Even when renewing, it's unusual to have a new router sent out unless the current one has actually failed. Things are complicated by the fact that a Sagemcom Hub3 was being sent out - they don't usually send Eeros now, so the change of type may have complicated things. 

@KeithFrench may be able to offer further advice if it's simply a matter of the reach of the wifi.

Forum staff cannot advise on full fibre issues - it's a different team since the people you spoke to on here in 2024. That's why they are prompting you to phone [not open Sunday] or you could try Chat.

[TAJSC]

With all due respect, I've spoke to them on the phone, and been promised it's delivery, twice already.

I don't see how ringing them again would produce results any different to banging my head against the wall.

[mandisa1-TT]

Looking into your account a Wi-Fi hub 3 was ordered for you on 15/11/2025 however the order was cancelled.  I would advise please contact the full fibre team on 03451720074  - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will be able to advise you further and order the equipment for you.

[mandisa1-TT]

Hi there @TAJSC We sincerely apologize for the inconvenience caused to you, I will be looking into this for you.