We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
on 02-04-2023 06:32 PM
Had Freedom Fibre full fibre 500/100 installed a few weeks agoand having issues with certain websites, apps and streaming services. Luckily I still have my FTTC line with another provider and if I switch WiFi network, the same apps/services work fine.
Examples include:
Amazon Prime on TV
Plex on TV
MBNA card app on phone
Amazon Echo Dot 3rd Generation
Many secure websites via mobile browser
Hive Hub (wired)
I am using TalkTalk Wi-Fi Hub 2 version SG4K100158
I have checked and can't find any MTU settings in the router. Since this issue is only present when using the TalkTalk service, and is fine on the same devices over the other provider's FTTC service, it must be an issue with the router and/or the Freedom Fibre connection.
Having had a couple of issues already and seeing how appalling the technical support is, has anyone had these issues before so I can tell them exactly what fixed it, instead of them asking me to swap the ethernet cable between the router and the ONT (like they did when the LOS light was on!)
#Freedom Fibre
#Full Fibre
on 30-08-2023 01:18 PM
Good afternoon,
I'm really sorry to hear that. If you would like us to escalate this for you then please let us know.
Thanks
on 29-08-2023 10:06 PM
Nice one! Will do that for now. Going to start a new thread as they’ve suggested and see what happens. Will come back with an update if they actually help me!
on 29-08-2023 08:27 PM
Yeah. That's what I've been doing and it's been fine, so had no incentive to waste my time with the crappy support, because I know they'll never get to the bottom of it.
on 29-08-2023 07:39 PM
Thanks! Sorry not that technical! Are you saying if you use a VPN on the device connected to the same router it works?
thanks again!
on 29-08-2023 06:23 AM
Morning,
I'm really sorry to hear this. Would you like us to arrange for the Freedom Fibre Team to contact you directly?
Thanks
on 28-08-2023 11:30 AM
It's still an issue and I've found the support to be so poor when ringing up about other issues that I've not bothered yet. I have been using a VPN instead.
on 28-08-2023 10:13 AM
Hi
If you start your own thread (new message), we’d love to help.
We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.
It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.
Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.
Thanks
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 27-08-2023 03:17 PM
Did you ever get this sorted? I’ve recently changed over as well and having the same issues?
on 04-04-2023 06:39 AM
Hello,
Did you have a chance to contact the Freedom Fibre Team?
Thanks
on 03-04-2023 02:47 PM
Firewall lowered to Low (was Medium) no change.
Gave one device a static IP and added to DMZ, no change.
on 03-04-2023 10:22 AM
Did you see @martswain's suggestion i.e. check the Firewall setting?
on 03-04-2023 08:04 AM
Morning,
We don't currently have any specific details that we can provide about Freedom Fibre yet via the Community so we can only really advise contacting the dedicated Freedom Fibre Team who should be able to advise.
Thanks
on 03-04-2023 08:01 AM
Hi Michelle.
Not yet. I was hoping this was a known problem and lots of people would have been experiencing it, because contacting support is a nightmare. They seem to have no idea what they're doing. Last time I contacted them they asked me to do stuff like check the power supply to the ONT after I confirmed the lights were on, or reboot the router when the LOS light was on on the ONT.
I guess I'll have to contact them. But while you're here, do you know what manufacturer of BNG you use on your network?
on 03-04-2023 07:28 AM
Morning,
I'm sorry to hear this. Can I just confirm, have you been in touch with the Freedom Fibre Team directly?
Thanks
on 03-04-2023 01:56 AM
Check the firewall level, I believe MEDIUM is the default, some have mysteriously jumped to HIGH which has caused issues.
on 02-04-2023 11:05 PM
OK, the MTU is not configurable in your router. All devices/apps/services/streaming etc. work fine on my Hub 2, so I have no idea what the issue is in your case. I will leave it to the support team to respond, hopefully they will pick this up tomorrow.
on 02-04-2023 10:16 PM
Hi
Of course MTU could play a part, not sure why you would think MTU only applies to ADSL/VDSL?
But no, apart from the WiFi password and SSID, I've changed nothing.
Does anyone know what manufacturer of LAC/BNG TalkTalk use?
on 02-04-2023 06:58 PM
I am not sure what the issue is here, but it certainly isn't MTU settings which only applies on ADSL/VDSL services. Have you otherwise changed the default settings on your TalkTalk Hub?