Hi @Canalman
Sorry for the length of this post.
One eero on its own is unlikely to provide satisfactory coverage, a second one is often required to operate in a mesh to resolve this issue. However, it is impossible to say if that is the case without you helping me to do an investigation (I do not charge for this - it is free to any TalkTalk customer) of your WiFi network. Where the eero is concerned, its location is everything, so this is probably the first place to start.
These are my recommendations for the best locations for a router, extender mesh nodes and your devices, but obviously, this is not always practical, and a compromise has to be reached. Where Full Fibre is concerned, the router connected to the ONT can easily be moved to a better location via a longer Cat 6 minimum, Ethernet cable.
The general rule is do not keep them in a cupboard, but out in the open and sited as high & centrally within the property. Keep them away from:-
- Cordless phone (DECT) base stations
- TVs
- Loudspeakers & any sub-woofers (including those used with a PC)
- Computer monitors
- Electrical appliances – they often transmit their own signals that can interfere with Wi-Fi signals.
- Bluetooth devices – they operate on the same Wi-Fi frequency as your broadband, which can cause signal problems.
- Mirrors – they actually reflect Wi-Fi signals, stopping them from passing through walls and reflecting them back into the room.
- Anything containing large amounts of water – things like fish tanks and boilers can absorb Wi-Fi signals like a sponge.
- Large metal objects – radiators, for instance, will have the same effect on your Wi-Fi as mirrors. If you have a tower PC case with an internal WiFi card, the metal of the case can block signals to & from the antennae if they are located behind the tower case.
- Glass - different types of glass can cause problems for Wi-Fi signals to pass through:-
a) Thick window glass or glazing can block Wi-Fi signals.
b) Low-emissivity (Low-E) windows have a metallic film that can reflect and block Wi-Fi signals more than clear glass.
c) Tinted glass often has a metallic film that can interfere with radio signals.
d) K glass double glazing has a metal vapour coating that can reduce Wi-Fi signal strength by 30-50%.
Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.
KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.
If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.
