New router eero 6

[Canalman]

As part of my renewed contract I was offered a new router eero 6 that replaced my sagem one which worked efficiently with my full fibre service. I believed that the eero 6 would provide a faster service but unfortunately it only had two rj45 connections. I needed a digital voice adapter for my phone and because I also use a Hive heating control I had to buy a 4 way ethernet switch. The DVA had to be requested separately which took nearly an hour on the phone. I have yet to check whether I have been charged for delivery. The last straw is that the eero 6 will not connect to my ONT box. I am not the first Talktalk customer to have this problem. Does anyone know how this problem can be solved? In the meantime I will continue with my Sagem device!

[KeithFrench]

Hi @Canalman 

Does CityFibre provide your Full Fibre, if it is, TalkTalk will need to check the fibre profile, otherwise it will not connect at all. Please  update your Community Profile as requested by @Michelle-TalkTalk 

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle