New router not provided

[MacyZN21]

Afternoon,

CityFibre installed full fibre to my premises on 10.12.24.  TalkTalk said router had been dispatched. Then 3 days later still no equipment, TalkTalk said would be sent in 3 days.   Do I get a router with the upgrade or still use existing wifi hub for the copper fibre service?  Does TalkTalk have stock of new routers to supply?   

[Chris-TalkTalk]

Hi MacyZN21,

As ferguson said, you should be able to use your old hub with your new service, have you tried it?

Chris

[ferguson]

You should be able to use your existing Hub with the Full Fibre service. The support team here will advise further when they pick this up tomorrow.