New router

[tonka2426]

I have ordered a new full fiber package, I was told I would be receiving a new router to replace my old one, I received a package today and it wasn't a router, it was just a cable. What the hell is going on with Talk Talk lately, I have been for months asking for a new router as my old one is broken, so I sign up for a new package, so I get the new router. and still get let down AGAIN. And I am getting real tired talking to a call centre overseas, nothing gets sorted out because they don't understand the problems I am telling them. Your call centres overseas are letting the company down. Please bring them back to the UK. 

[Anonymous]

Good morning,

Thanks for the update 🙂

Michelle

[tonka2426]

Router has turned up, case closed.

[Chris-TalkTalk]

Hi tonka2426,

The router was dispatched yesterday and latest update from courier (Yodel) earlier today is - Your parcel is with one of our drivers for delivery

Thanks
Chris

[tonka2426]

I am still waiting for a router. If it's not here by next week, I'm closing down my account, refuse to pay for the rest of my service and going with a different provider.

[Chris-TalkTalk]

Hi tonka2426,

There's a note on the system saying that a new router has been ordered. Which router do you currently have?

Chris