No Wi-Fi white light on and green lights all on

[Ruby999999]

White light on router and all green lights on Ont box but no internet  had this issue 8 days now need a solution 

[Michelle-TalkTalk]

Hi Ruby,

Can I just check, is your connection not working at all or intermittently? I just want to make sure that we're looking at the correct fault.

Michelle

[ferguson]

The first reply from Karl would have been a clue, but fair enough, you didn't know. 

I appreciate that you are trying to be helpful, but often it is better to sit back and look at the wider picture rather than speculating. Ask the question first if you are unsure.

[DJI_MINI_2_SE]

No mention of Sagemcom or eero in the OP that's why i assumed (wrongly) it was an eero an easy mistake to make.

[ferguson]

There is a known issue for a number of customers using Sagemcom Hubs. I don't think "where" comes into it. 

Your community rankings change according to quantity of posts made , regardless of quality.

[DJI_MINI_2_SE]

I will take that as my knuckles rapped.

When will i get my "You have ranked up to naughty boy"  notification?   😄

So where is the router mentioned?

[ferguson]

I have learned after many years trying to help on here that it is best not to assume!

[DJI_MINI_2_SE]

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@ferguson wrote:

It might be if an eero was being used. 

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Right, i assumed all new FTTP installs got an eero and as no mention of a different one in the OP i assumed it was an eero. 

[ferguson]

It might be if an eero was being used. 

[DJI_MINI_2_SE]

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@Ruby999999 wrote:

With the greatest of respect I wouldn’t have a clue how to do that mate 

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I have used Google DNS from day one and have had no issues - 8.8.8.8 & 8.8.4.4 

Open your eero app.

Settings (bottom right corner)

Network settings

DNS

Custom

Under IPv4 - type -  8.8.8.8

Under IPv4 Secondary type -  8.8.4.4

SAVE.

That should do it.

If it doesn't work simply go back through the above and where it says "Custom" click on ISP DNS (Default)

Save.

[Karl-TalkTalk]

Hi

The instructions above can help, but don't worry if you cant do this, I've asked a few others to test this and see if it will work so we can identify a solution and implement it for all.

Thanks  

Karl. 

[Ruby999999]

With the greatest of respect I wouldn’t have a clue how to do that mate 

[Karl-TalkTalk]

Hi

Can you change the DNS Settings in your router to use Google DNS, and test this over the course of the day to see if this resolves the connectivity issue where the router light remains white.

Please report back if this does help as this will aid our investigation.

Change your router DNS settings to use Google DNS.

• Open your web browser, type http://192.168.1.1 into the address bar and press Enter
• Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
• Select See internet settings
• Select Manage advanced settings
• Select TalkTalk WiFi Hub
• Select DNS Tab
• Make sure ON is enabled 
• Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8  Secondary = 8.8.4.4 )
• Select Apply

Please note ;  If you currently use any Homesafe services such as Homework Time etc.  This will not work whilst you have the DNS set to Google.

Thanks 

Karl.