NEED SOME HELP?

Truly138 · Monday

New tv box. All directions followed. No channels found???

Karl-TalkTalk · Tuesday

Hi @Truly138

just to echo what fr8ys has said, an aerial must be connected to the box to receive freeview channels.

Can you check this.

Karl.

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fr8ys · Monday

Just to confirm that you have the tv aerial plugged directly into the box.

Also, can you try the aerial directly into the tv and check you have all channels coming through without interference. Given the hot weather at the moment it could be an atmospheric issue.

If you get channels on the TV try a factory reset from the settings menu.

If still no joy please let us know.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).